FAQ
What if I want to save my data somewhere?
Saving your data is easy. The virtual desktop has the ability to connect with Google Drive and Box.com through a menu item, and the DropBox client is installed. You can always save locally and use any cloud storage provider’s web-based interface to upload documents and files.
Am I able to install new apps to desktop?
Only if administrative access is not required, but remember nothing installed or saved on the desktop remains after you Burn your server.
How fast should be my internet to use Virtual Desktop?
The short answer is "as fast as you can get". Speed from your desktop browser to your BurnerBrowser® desktop should be as fast as possible for the best experience.
Will I be able to watch video on my desktop?
You can, but the quality depends upon the connection speed to your BurnerBrowser® Desktop, and the speed from your BurnerBrowser® Desktop to the source of the video. It always helps to drop the video quality to 240p or lower and to keep the viewer window as small as possible.
Can I use VPN from my BurnerBrowser® desktop?
Yes, you can. You can add as many of your own private VPN servers for an additional cost. Choose add-on and click "Add Service" from "My Desktop" page.
What if I need access from country which is not in list?
Please send an email to support@BurnerBrowser.com with your request and we'll do our best to accommodate.
Will I be able to access dark web from my desktop?
Yes, the TOR browser is pre-installed on desktop.
Where are my desktops physically located?
Desktops are launched based on a randomly chosen hosting provider for the requested location.
What operation system is on desktop?
It is a hardened and secured version of the Linux Operating System.
Will I get a different IP every time?
Yea. You will get a randomly assigned IP address each time.
What happens with my data on desktop if I Burn (terminate) it?
All data and files on your desktop are wiped and gone forever.
How can I store data persistently on my desktop?
We do provide the ability to connect to Dropbox, Box, and Google Drive from the desktop. If you do need to store data on the desktop or have other requirements, contact us for a free custom solutions consultation.
What ports are open on my BurnerBrowser® desktop?
Only port 443 is open for inbound connections from your local device's browser. All outbound ports are open from the BurnerBrowser® server/desktop.
How do we know you're telling us the truth about all the features that keep my use secure, private, and anonymous?
We are willing to work with anyone to audit our setup, so you can verify what we say.
When I watch videos, sometimes it's choppy. What can I do to help?
Video as well as the performance of your desktop is affected by all technology components in the chain: How fast your machine is, how fast is the connection between your desktop browser to your BurnerBrowser® desktop, how fast is the network connection from the BurnerBrowser® desktop to the site where the video is hosted, and how fast is the video site able to stream the video itself. Lots of pieces, but unfortunately that's the reality. But there are a few things you can do to make help things: 1) reduce the video quality - for example if watching Youtube, click the gear icon and reduce the video quality to 240P or even 144P, 2) make the window size of the video smaller. The smaller the video are, the less data has to be sent to repaint the changes from frame to frame on the video, and 3) don't move your mouse or hover over your desktop window with your mouse as the BurnerBrowser® desktop detects that as something you want to do and that can slow things down.
